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Follow Up Adviser

Location: Home-based with occasional travel to Ashford, Kent Contract: Permanent, Part-Time (up to 18 hours per week) Salary: £23,088 per annum pro rata Closing Date: 22nd April 2024 Interviews Held: 02nd May

Are you passionate about supporting a team of people who help individuals turn their life around? Do you enjoy interacting with individuals and working as part of a team in a fast-paced environment? If so, we’d love to hear from you!
The National Careers Service provides free, professional careers information, advice and guidance to help individuals move forward with their careers and is delivered by CXK across the south-east region.

We are looking for highly motivated, target driven individuals with strong communication skills together with previous contact centre and/or customer service experience. Strong IT skills, including experience of databases is essential.

This is a flexible home-based opportunity, however, candidates will be required to attend meetings in Ashford, Kent when required.

Shifts are available on weekdays until 8pm and between 10am and 5pm on Saturdays. They can be flexible within these time periods.

Main Responsibilities:

  • Handle outgoing calls for the National Careers Service obtaining client information, interviewing clients and verify information as needed ensure all administrative processes associated with NCS are effectively carried out.
  • Provide excellent customer service and use of soft skills to engage customers during phone calls
  • Meet the requirements of contracts ensuring targets are met around volume of calls, tracking outcomes and any other targets as set by Area Manager.
  • Communicate by phone and email with clients and Careers Advisers on all aspects of the National Careers Service and ensure that all enquires are logged and responded to in the correct manner.
  • Input all required data into the Cognisoft database, YETI, as needed and ensure all relevant communications, records and data are updated and recorded.

Please click here for the full job description and person specification.

About CXK:

CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. We continually strive to provide the best services to meet the needs of 260,000+ beneficiaries that we support each year – empowering individuals and strengthening communities across the South of England.

Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly work environment in which are staff are truly valued and invested in.

In return for your skills and experience, you’ll receive the following benefits:

  • £23,088 per annum pro rata
  • 30-33 days holiday, plus bank holidays (pro rata)
  • Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
  • Death in service life assurance policy (3 x annual salary)
  • Flexible working
  • Generous sick leave benefits
  • Enhanced maternity and paternity leave
  • Comprehensive training and development programmes
  • Mental health first aiders
  • Cycle to work scheme
  • Interest free season ticket loans
  • Interest free parking permit loans
  • Employee Assistance programme (AXA)

To apply for this role, please email a copy of your CV and supporting statement (max 750 words) to recruitment@cxk.org. Your supporting statement should address how you meet the requirements of the job description and person specification. Please note that CVs alone will not be considered.

Closing date for applications: 9am, Monday 22nd April 2024. Interviews will take place on Thursday 2nd May 2024.

**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**




Apply

To apply for this role, please email a copy of your CV and supporting statement (max 750 words) to recruitment@cxk.org. Your supporting statement should address how you meet the requirements of the job description and person specification. Please note that CVs alone will not be considered. Please include the Job Title and Location of the role you are applying for in your email.

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