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Youth Support Adviser

Location: Eastbourne, East Sussex Contract: Permanent, Full Time Salary: £19,048 - £21,844 Closing Date: 24th January 2022

We are delighted to be recruiting a Youth Support Adviser to support delivery of the Youth Employability Service (YES) across East Sussex, supporting the YES Team Leader to ensure a high standard of service is maintained.

The Youth Support Adviser role has a central responsibility within the Youth Employability Service and is often the first point of contact into the service for young people aged 16-18 who are NEET (not in education or employment or training) or at risk of NEET.  The role requires the understanding, skills, and knowledge to support young people who find engaging in education, employment or training difficult.

The post also requires the ability to successfully engage with young people through various methods, whether this be via phone, face to face or using social media platforms. We call this ‘tracking’ and the YSA sits within a ‘tracking team’ to complete this vital work.

The YSA will be the first point of contact for young people accessing YES hubs and drop-in services and as such requires good level of customer service and communication skills. Supporting either the Eastbourne or Hastings offices, the YSA must be willing to travel cross county if required.

About You

You are:

  • Organised with excellent attention to detail
  • An excellent communicator – both written and verbal – with a high level of accuracy in numeracy and literacy
  • Proficient in the use of Microsoft Office (Outlook, Excel, Word, PowerPoint) and quick to understand internal software packages.
  • An adaptable team player – passionate about providing a consistently excellent service
  • Hard working, with a positive attitude
  • Have Maths and English GCSE grade C or above (or equivalent)

About Us

CXK is a leading charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training.  Each year we make a difference to more than 300,000 people across the South of England.

Main Responsibilities

  • To support, advocate and encourage young people to enable them to make a positive and sustainable transition into EET.
  • Contribute to a process of culture and practice change to create vibrant YES hubs which are accessible to young people, partners, and other stakeholders.
  • Provide 1:1 sessions for young people who require support and preparation into the world of work or learning.
  • Support drop-in services in other venues, such as colleges or community hubs.
  • To complete initial MAPP assessments for young people who access YES.

Please click here for the full job description and person specification. 

In return for your skills and experience, you’ll receive the following benefits:

  • An annual salary of £19,048 – £21,884
  • 28-31 days holiday, plus bank holidays
  • Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
  • Death in service life assurance policy (3 x annual salary)
  • Flexible working
  • Generous sick leave benefits
  • Enhanced maternity and paternity leave
  • Comprehensive training and development programmes
  • Mental health first aiders
  • Cycle to work scheme
  • Interest free season ticket loans
  • Interest free parking permit loans
  • Health Assured – Employee Assistance programme

To apply for this role all you need to do is download, complete and upload the CXK application form.  Please note that CVs alone will not be considered.

Closing date for applications: 9am, Monday 24th January 2022

**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role.  Therefore, if you are interested, please submit your application as soon as possible**

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