Suzanne’s Story

“I was living in Manchester and made redundant in April from a skilled and eclectic role. I was studying a Master’s Degree but hadn’t yet finished, so couldn’t use that to secure a new role.

Shortly afterwards I became unwell and was unable to work for a while. I then moved to Eastbourne, but when I started to look for work again I found it difficult to find work in the area to fit with skills at my level. I was feeling desperate – I had complete faith in my skills to secure the right work, but couldn’t find the opportunities. So, I signed up for support with the DWP who referred me to the National Careers Service.

The first time that I spoke to the National Careers Service, I immediately felt like I was talking to a professional and received positive and affirming action. I felt listened to and not rushed in any way. My adviser, Sue, offered me the space to talk and we looked at my strengths and weak points. I felt that I had found some good old fashioned TLC and was always respectfully treated, in our many conversations and interactions, (not brushed off as one of the masses); I felt like an individual. Up until engaging with the National Careers Service I had felt that I was just a number. Now I had found someone who treated me like I was a valid human.

Not getting very far with my job seeking, I was looking for an independent/impartial eye. Sue’s astute, probing questions helped me to move forward and find my answers. We edited my oversized CV, after many conversations, to get it at the right level of content for recruiters, the format and style were changed appropriately.

I felt emotional after my first conversation with Sue. She nurtured and guided me, with an appropriate sense of humour.

I am very happy with the service that I have received at the National Careers Service and having sent my edited CV to a recruiter recently, I was told that the role applied for was under my skill level, at level 5 but that the CV was a very good CV and they were keeping it on file for future roles at level 8. I am feeling much more confident about my prospects.”

The National Careers Service provides free, up to date, impartial information, advice and guidance on careers, skills and the labour market in England to anyone aged 13 and upwards. To speak to a National Careers Service adviser, call 0800 100 900 or use our webchat (8:00am to 10:00pm, 7 days a week.)

Service Finder