Explore Retail

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Key Information

Are you interested in working in retail but not sure where to start? Our Explore Retail course is designed to introduce you to the retail sector, help you build essential employability skills, and support you to take the next step towards a career in customer service and retail.

Whether you’re considering roles in shops, supermarkets, customer service or sales, this course will give you a practical introduction to the retail industry and the skills employers are looking for.

You’ll learn about the responsibilities, expectations and opportunities within the retail sector, while gaining confidence and preparing for employment, further training or an apprenticeship.

Benefits

Explore Retail is a 4-week course designed to help you understand what it’s like to work in the retail sector and identify potential career paths.

During the course you will:

Learn about the retail sector and the range of roles available
Understand customer service and communication skills
Explore how to deliver excellent customer experiences
Develop teamwork, confidence and resilience for work
Learn how to handle challenging customer situations
Gain support to create or improve your CV and job applications
Prepare for interviews and employment opportunities
Take part in an industry encounter to further explore the sector

By the end of the programme, you’ll have a clearer understanding of the retail industry and the steps you can take towards a career in retail or customer service.