How can I access the service?

National Careers Service pink logo

Want to speak to an adviser?
Call 0800 100 900
Or use our webchat

8am to 10pm, 7 days a week

If you are a school, college, training provider or employer and would like to enquire about careers guidance for your students or staff, email:

Key Information

We aim to inspire and motivate you, and provide you with all the information, advice and guidance you need to help you take control of your learning and working life.

Any adult aged 19+ is eligible to access the National Careers Service. Our careers support and advice can be provided face-to-face, via webchat or over the phone, and is completely free of charge.


We’ll help you to:

  • Find out what a job involves and if it’s right for you.
  • Find out what kind of jobs could suit you.
  • Explore apprenticeship options.
  • Search for training courses and learning providers.
  • Find a job. We’ll give you advice on the different stages of a job hunt, including how to improve your interview technique and write an effective CV. We can help you to search for your first job, get back into work or change career direction.

You can also access a range of online support by visiting the National Careers Service website. There, you can find out more about the skills and qualifications required for particular job roles; do a skills health check; look for training courses and learning providers; and access advice on all stages of job hunting – from how to improve your interview technique through to writing a brilliant CV.

Career Guidance for Young People

The National Careers Service provides free, up to date, impartial information, advice and guidance on careers, skills and the labour market in England to anyone aged 13 and upwards.

Young people can access the service a number of ways – through our helpline, website, webchat or our social media channels.

The website is available 24/7 and enables young people to find out more about different job profiles and to find out more about their own skills. We’re currently developing new tools for our website so it’s constantly improving.

Young people aged 18 and below can also access careers information, advice and guidance through CXK’s Careers Advice Service.

Skills Workshops

The National Careers Service provides a number of group skills workshops, providing an interactive environment for customers to engage with others to develop or enhance key skills in support of gaining employment or progressing with their careers. For more information, please visit our skills workshops page.

Case Studies

“As a lone parent, I once believed I wasn’t good enough for the job market. My meetings with the National Careers Service gave me a structure. They gave me a ‘push’ to focus and be motivated to succeed. I now have more confidence and a job”. Read Libby’s story.

“I ended up having to leave Uni because of ill health. That led to me being jobless. The National Careers Service helped me create a plan and get back into learning. I’m now training to be a teacher.” Read Greg’s story.

“At 65, I wasn’t ready for my retirement, and I needed help finding a new direction to my life. The National Careers Service gave me self-belief, hope and confidence to do something new.” Read Gaye’s story.


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