Associate Virtual Careers Adviser

Are you a qualified Careers Adviser looking for some additional work alongside another job or caring responsibilities? If so, this could be the job for you! 

We are currently looking to recruit a bank of qualified Careers Advisers to support our Virtual Careers Adviser team on an ad hoc basis. 

Successful candidates for this role will be enthusiastic, highly motivated, client centred individuals who are confident communicating with others and identifying customer needs. A level 4 qualification or above in Information, Advice & Guidance (IAG) is essential.  Experience of working in a contact centre is desirable but not essential as training will be given. 

 **Please note that the hours for this role are variable and will include shifts between 8am and 8pm Monday to Friday, and Saturdays 10am-5pm** 

 Main Responsibilities: 

• Respond effectively to telephone calls, and emails/web-chat enquiries in a timely fashion, ensuring that the National Careers Service is fully explained, and customers are supported to a high standard.   
• To obtain and verify client information and eligibility, ensuring all administrative processes are accurately completed in accordance with policy and procedure. 
• Deliver clear and unbiased first-line information and advice to customers, including information about the service in their local area, and access to appointments.   
• Accurately assess the need for and deliver or arrange a full careers information, advice and guidance interview if the customer requires this. 
• To provide clear and unbiased information, advice or guidance on all matters relating to learning and work, including employment, education and training 
• Achieve a range of set quantitative and qualitative targets using a case load management approach and utilising the customer management system (CRM) effectively. 

 Please click here for the full job description and person specification. 

 About CXK 

 CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training.  The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work.   

 Passion, innovation, and integrity are at the heart of our culture.  Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference.  In return, we offer a flexible, professional, and friendly work environment in which staff are truly valued and invested in. 

 To apply for this role, please email a copy of your CV and supporting statement (max 750 words) to recruitment@cxk.org  Your supporting statement should address how you meet the requirements of the job description and person specification. Please note that CVs alone will not be considered. 

Closing date for applications: 9am, Monday 6th May 2024 

 **Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role.  Therefore, if you are interested, please submit your application as soon as possible*